@otayurio We recommend ordering during the pre-order period as much as possible. Orders placed during the pre-order period are guaranteed to receive all merch and products. (Some merch are only offered during the pre-order period)

2021-11-20 12:59:43

2021-11-07 18:06:33
联系方式

邮箱:info@vialactea.ca

Discord: https://discord.gg/y7hbH94tY3

问答区
  • 如何查看物流?

    1.自行登陆官网网页链接,在account里的order history里点击对应的红色网站订单号,进入查看订单详情,product列里,“韵达”后面的“312”开头的15位数字即为快递单号,可复制到菜鸟裹裹里查询。

    2.查看下单时填写的邮箱的收件箱,内有一封发货邮件,发货邮件里面会有快递单号,单号为邮件里蓝色“view your order”方框下,Tracking number后的那串蓝色数字,韵达快递,通常为312开头。请勿直接点击单号链接,【需要复制单号数字去菜鸟裹裹APP/韵达快递微信小程序/百度“快递单号查询”并输入单号查看】。

    !!!一般会在收到快递单号后两天内出现物流信息,短时间内没有物流是正常的,快递员揽收需要时间,到货时间通常为【揽收后一周内(≠提供单号后一周内)】,还请耐心等待。各地派送员通知取件方式不同,请及时注意物流消息。

    !!!收到货后请各位从快递袋开始录制开箱视频,请将快递单也清晰录入开箱视频内,如缺少开箱视频将无法对缺货漏货情况进行售后。